Support

 

Troubleshooting

Q Series - Full Color Duo LED Controller or K Series - Classic White Duo LED Controller

ISSUE: My lights are not coming on

CHECK: Is Power connected to the box?
FIX: Plug in power or reset GFI outlet

CHECK: Are both fuse lights on?
FIX: Unplug power to the unit and find the issue that caused the fuse to blow. Most likely a short somewhere in the wiring. Replace Fuse.

CHECK: Are the Lights wired correctly?
FIX: Wiring the lights backwards will not harm the lights however, they will not work in this orientation. Unplug the the controller and fix the wiring.

CHECK: Is the light flashing on the switch when a button on the switch is pressed?
FIX: Replace battery in the switch

CHECK: Is the feedback light on the controller flashing when the switch is pressed?
FIX: Make sure the switch is in range. Try pairing the switch to the proper light area with the controller following the instructions in the manual

ISSUE: My lights are staying on and will not turn off

CHECK: Is the light flashing on the switch when a button on the switch is pressed?
FIX: Replace battery in the switch

CHECK: Is the feedback light on the controller flashing when the switch is pressed?
FIX: Make sure the switch is in range. Try pairing the switch to the proper light area with the controller following the instructions in the manual

ISSUE: My lights are not showing all the right colors

CHECK: Are the Lights wired correctly?
FIX: Make sure all four wires are connected properly. One wire missing connection will cause colors to not be accurate.


Q Series - Full Color Mini LED Controller or K Series - Classic White Mini LED Controller

ISSUE: My lights are not coming on

CHECK: Is Power connected to the box?
FIX: Plug in power or reset GFI outlet

CHECK: Is the fuse light on?
FIX: Unplug power to the unit and find the issue that caused the fuse to blow. Most likely a short somewhere in the wiring.  Replace Fuse.

CHECK: Are the Lights wired correctly?
FIX: Wiring the lights backwards will not harm the lights however, they will not work in this orientation. Unplug the the controller and fix the wiring.

CHECK: Is the light flashing on the switch when a button on the switch is pressed?
FIX: Replace battery in the switch

CHECK: Is the feedback light on the controller flashing when the switch is pressed?
FIX: Make sure the switch is in range. Try pairing the switch to the controller following the instructions in the manual

ISSUE: My lights are staying on and will not turn off

CHECK: Is the light flashing on the switch when a button on the switch is pressed?
FIX: Replace battery in the switch

CHECK: Is the feedback light on the controller flashing when the switch is pressed?
FIX: Make sure the switch is in range. Try pairing the switch to the controller following the instructions in the manual

ISSUE: My lights are not showing all the right colors

CHECK: Are the Lights wired correctly?
FIX: Make sure all four wires are connected properly. One wire missing connection will cause colors to not be accurate.