Haven Home Lighting, Inc. – Limited Warranty

Limited Warranty:

EXCEPT FOR THE L SERIES PRODUCTS (AS DEFINED BELOW), HAVEN HOME LIGHTING, INC. (“HAVEN HOME LIGHTING”) WARRANTS THAT THE PRODUCTS WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP FOR ONE (1) YEAR FROM THE DATE OF PURCHASE BY THE ORIGINAL PURCHASER (“ORIGINAL PURCHASER”).  SIGNIFICANT PRODUCT EXPOSURE TO CHEMICALS, HARSH CLEANERS, SALT WATER OR SALT AIR WILL VOID ANY AND ALL WARRANTIES ON EXTERIOR FINISHES.

HAVEN HOME LIGHTING LIMITS THE DURATION OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO ONE (1) YEAR FROM THE DATE OF PURCHASE BY THE ORIGINAL PURCHASER. 

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.

L Series Product Warranty Exceptions:

L Series Products are the products that begin with L in the part number.  L Series Products are covered by the one year (1) limited warranty except as follows:

  • Brass, copper and stainless steel housings and the product exterior finishes on them are warranted for six (6) years. Housings made of metal do naturally patina in color which is not a defect.

  • LED Bulbs are warranted for six (6) years or 30,000 hours whichever comes first.

  • LED Light drivers and electrical components are warranted for six (6) years or 30,000 hours whichever comes first.

Remedies and Claim Procedure:

WITH RESPECT TO ANY DEFECTIVE PRODUCTS RETURNED DURING THE WARRANTY PERIOD, HAVEN HOME LIGHTING WILL, IN ITS SOLE DISCRETION, EITHER (I) REPAIR OR REPLACE SUCH PRODUCTS (OR THE DEFECTIVE PART) FREE OF CHARGE OR (II) REFUND THE PURCHASE PRICE OF SUCH PRODUCTS.

To obtain warranty service, please email Haven Home Lighting to obtain a return authorization number (“Return Number”). The Original Purchaser shall return, postage paid, any allegedly defective parts or products to Haven Home Lighting with the Return Number, proof of purchase, Original Purchaser’s name and return address, and a description of the claimed product defect.

Limited Warranty Exclusions:

ALL WARRANTY TIME PERIODS START ON THE DATE OF PURCHASE BY ORIGINAL PURCHASER (EITHER DIRECTLY FROM HAVEN HOME LIGHTING OR THROUGH AN AUTHORIZED DEALER) AND ARE NOT TRANSFERABLE TO ANY OTHER PERSON (E.G. SUBSEQUENT OWNER).

The warranty only applies when all components, including transformers and power supplies, have been provided by Haven Home Lighting. Substituting another manufacturer’s product and/or components will render the limited warranty completely void.

This warranty does not apply to any product that has been damaged due to: (i) improper installation, use or care, (ii) abuse, mishandling, or improper storage, (iii) connection to voltage outside of the North American Standard Voltage Range 108 to 132 VAC (60HZ), (iv) use in an environment where the annual average ambient operating temperature is below 27 or above 95 degrees Fahrenheit, (v) neglect (including but not limited to improper maintenance), (vi) repairs or modifications (including but not limited to use of third-party parts or attachments), (vii) improper packaging of products returned to Haven Home Lighting, or (viii) any other external causes (e.g. acts of god) beyond Haven Home Lighting’s reasonable control.

Limitation of Liability:

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND HAVEN HOME LIGHTING’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY.  HAVEN HOME LIGHTING’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL HAVEN HOME LIGHTING UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NO ALLOW THE EXCLUSIONS OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.